Returns Policy
RETURNS AND REFUNDS POLICY
We will always make sure you are happy with your purchase. If, for any reason, you wish to return your item to us, we will refund you the full amount you paid for the item, minus the cost of postage. Unfortunately, this guarantee does not include curtains and blinds and throws,including bed throws.Click here for more contact options. Please follow the following return procedure below to qualify for a refund.
- Send us an email at the following address subject Return rosie@mcalistertextiles.co.uk informing us that you wish to return your purchase and a reason for your return. (Phone calls are not accepted as proof as they are not traceable) We promise to get back to you within 48 hours during the week and 72 hours at the weekends with instructions for your return. We will provide you with a return address which will be different depending on your purchase. Returns sent to the business address or sent without a pre-return email cannot be processed and will not be accepted as we are unable to process returns or refunds at the business address. Once you have the return address please post it back to us and email us your proof of postage showing tracking number if sent tracked. (we would recommend sending returns tracked)
- Returns must be made within 21 days of the purchase or 14 days from the purchase is delivered. The items must be unused and in their original packaging. If the products are faulty, we will fully refund your order and the cost of return postage. Please make sure you have proof of postage. We will not refund if the return is lost or part received and you do not have proof of postage.
If the returned goods are found not to be faulty, unfortunately we cannot refund the return postage cost but we will work with you to reach an agreement if you are still not happy because satisfied customers are incredibly important to us! We will not refund any shipping costs unless the goods are faulty.
IMPORTANT INFORMATION:
PLEASE NOTE - All of our Curtains and Blinds and Throws are custom made for you, therefore we recommend you buy a swatch before purchase as we cannot accept returns for color discrepancy or any other reason unless for a manufacturing fault made on our behalf.
We are also unable to accept returns on Fabric by the Metre unless faulty . we would recommend you buy a swatch to check color and fabric prior to placing an order for the fabric.
COLOUR DISCREPANCY - The exact colors of the products on our website will differ depending on the device and resolution you view them on. Therefore, we recommend that you buy a fabric sample to ensure that you are happy with your choice of color and texture before purchasing the complete product..
IMPORTANT INFORMATION:
PLEASE NOTE - All of our Curtains and Blinds and Throws are custom made for you, therefore we recommend you buy a swatch before purchase as we cannot accept returns for color discrepancy or any other reason unless for a manufacturing fault made on our behalf.
We are also unable to accept returns on Fabric by the Metre unless faulty . we would recommend you buy a swatch to check color and fabric prior to placing an order for the fabric.
COLOUR DISCREPANCY - The exact colors of the products on our website will differ depending on the device and resolution you view them on. Therefore, we recommend that you buy a fabric sample to ensure that you are happy with your choice of color and texture before purchasing the complete product..
WIDTH OF FABRIC USED
All our Curtains Blinds and Throws (all our products) are made from fabric which is 140cm wide, Therefore allowing for hems any Curtains Blinds and Throws which are wider then the fabric width will have a join.
